Shipping &
Returns
Everything you need to know about how your order is handled, shipped, and protected from checkout to doorstep.
Shipping Policy
All orders are shipped from Southern California via USPS or UPS depending on size and destination. We take care to package every piece securely so it arrives in the same condition it left our studio.
Processing Times
Everything is made to order — we do not carry pre-made inventory. Every piece is printed, finished, and quality-checked after your order is placed. Processing times vary based on the product.
Each product listing includes its own estimated processing time. Because every item is printed to order, please check the individual product page for the most accurate timeline before purchasing.
Custom project timelines are confirmed when you receive your quote. Processing time depends on the complexity of the design, materials required, and current production volume. We'll keep you updated throughout.
During holiday periods and high-demand seasons, processing times may extend by 2–3 additional business days. We recommend ordering early for time-sensitive gifts.
Carriers & Methods
We ship via USPS, UPS, and FedEx depending on package size, weight, and destination. All standard shipping methods deliver within 2–6 business days within the United States.
All standard carrier options (USPS, UPS, FedEx Ground) deliver within 2–6 business days after your order ships. Tracking is included on all shipments.
Faster delivery options are available at checkout based on carrier availability for your address:
- USPS Priority Express — 1–2 business days
- UPS Next Day Air / Overnight
- UPS 2-Day Air
- UPS 3-Day Select
- FedEx Overnight / 2-Day / Express Saver
Expedited shipping upgrades delivery speed only — it does not reduce your product's processing time. Your order still needs to be printed and finished before it can ship.
Order Tracking
Once your order ships, you'll receive an email confirmation with a tracking number. You can use this number directly on the USPS or UPS website to track your package in real time.
If you haven't received a tracking email within your expected processing window, check your spam folder first — then reach out to us at hello@meltedinnovations.com and we'll look into it immediately.
Returns & Exchanges
Returns and exchanges are not accepted. Because every Melted Innovations piece is printed and finished to order, we are unable to accept returns or process exchanges once an order has shipped.
While we don't accept returns or exchanges, we genuinely want every customer to be happy. If something is wrong with your order — wrong item, production defect, or shipping damage — please contact us and we will make it right. Reach out at hello@meltedinnovations.com with your order number and we'll respond within 24 hours.
All sales are final. We do not accept returns on any items once an order has been placed and shipped.
We do not process exchanges. If you'd like a different item, please place a new separate order.
If your order arrives damaged, defective, or incorrect due to our error, we will send a free replacement or issue a resolution at no cost to you. Contact us within 48 hours of delivery with photos.
Damaged or Missing Items
We package every order with care, but occasionally items are damaged in transit. If your order arrives damaged or something is missing, here's what to do:
Take clear photos of the damaged item and the packaging it arrived in, including any visible damage to the box or shipping materials.
Email us at hello@meltedinnovations.com with your order number and photos. The sooner you contact us, the faster we can resolve it.
We'll either send a free replacement or issue a full refund — your choice. No need to return damaged items unless we request it for a carrier claim.
Custom Order Policy
Custom and personalized orders are crafted specifically for you and are non-refundable once production begins — except in cases where we made an error.
Custom orders may be cancelled within 24 hours of purchase for a full refund. After 24 hours, production may have begun and cancellations are not guaranteed.
If a custom order arrives with an error that differs from the approved proof or order details, we will reprint and reship at no cost to you.
If you submit artwork, text, or design files that result in a production issue, we'll contact you before printing. We are not responsible for errors in buyer-provided files that were approved for printing.
Frequently Asked
We respond to all messages within 24 hours, Monday through Friday. Don't hesitate to reach out — we're here to help.