Privacy Policy
July 09, 2026
Melted Innovations
This Privacy Policy explains how Melted Innovations (operated by Awkward Innovations) collects, uses, and protects your personal information when you visit our website at awkwardinnovations.myshopify.com, make a purchase, or contact us. By using our site, you agree to the practices described in this policy. We will never sell your personal data to third parties.
Information We Collect
We collect information you provide directly and information collected automatically when you interact with our store.
Name, email address, shipping address, billing address, phone number, payment information, and any messages or project details you share when contacting us or placing an order.
Browser type, IP address, device type, pages visited, time spent on pages, referring URLs, and other standard web analytics data collected when you browse our site.
Products purchased, order amounts, transaction IDs, order history, and custom project details submitted for made-to-order or custom work.
Emails, contact form submissions, and any project briefs or files you share with us related to a custom order or inquiry.
We do not store your full payment card details. All payment processing is handled securely by Shopify Payments and other certified payment providers. Your financial data is encrypted and never stored on our servers.
How We Use It
Your information is used solely to operate and improve our business and serve you better. We use it to:
Print, package, and ship your order — and send you tracking information and order confirmations.
Respond to your questions, provide order updates, discuss custom project details, and send receipts and support communications.
Analyze site traffic and usage patterns to improve our website, product offerings, and customer experience.
Detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities.
If you opt in, we may send you promotional emails about new products, limited drops, and special offers. You can unsubscribe at any time by clicking the unsubscribe link in any email.
Comply with applicable laws, regulations, and lawful requests from government authorities.
Sharing & Third Parties
We do not sell, rent, or trade your personal information. We share your data only with trusted service providers who are necessary to operate our business, and only to the extent required for those services.
| Service Provider | Purpose | Data Shared |
|---|---|---|
| Shopify | E-commerce platform — powers our store, checkout, and order management | All order and account data |
| Shopify Payments / Stripe | Secure payment processing | Payment and billing info |
| USPS / UPS / FedEx | Order shipping and delivery | Name, shipping address |
| Google Analytics | Website traffic and usage analytics (anonymized) | Anonymized browsing data |
| Email Service Provider | Order confirmation and communication emails | Name, email address |
All third parties we work with are required to handle your data securely and in accordance with applicable privacy laws. We do not authorize them to use your data for their own marketing purposes.
Cookies & Tracking
Our website uses cookies — small text files stored on your device — to enhance your experience and help us understand how the site is used.
Required for core site functionality — shopping cart, checkout, login sessions. These cannot be disabled without breaking the site.
Used to understand how visitors interact with our site. This data is anonymized and helps us improve the browsing experience.
Remember your settings and preferences (such as currency) to personalize your experience across sessions.
You can control or delete cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of our store.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Order data is typically retained for a minimum of 5 years for accounting, tax, and legal compliance purposes. Email marketing data is retained until you unsubscribe. You may request deletion of your personal data at any time by contacting us.
Your Rights
Depending on your location, you may have the following rights regarding your personal data. California residents have additional rights under the CCPA.
Request a copy of the personal information we hold about you.
Request that we correct inaccurate or incomplete information about you.
Request deletion of your personal data, subject to legal retention requirements.
Request a copy of your data in a structured, machine-readable format.
Opt out of marketing communications at any time via the unsubscribe link in any email we send.
Request that we limit how we process your personal data in certain circumstances.
Under the California Consumer Privacy Act (CCPA), California residents have the right to know what personal information is collected, request deletion, and opt out of the sale of personal information. We do not sell personal information. To exercise any of your CCPA rights, contact us at hello@meltedinnovations.com.
Data Security
We take the security of your personal information seriously. Our store is hosted on Shopify, which maintains PCI-DSS compliance and industry-standard security measures including SSL/TLS encryption for all data transmitted between your browser and our site.
While we implement appropriate technical and organizational measures to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information to the best of our ability.
Children's Privacy
Our store is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete it immediately. If you believe a child has submitted information to us, please contact us at hello@meltedinnovations.com.
Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
Continued use of our site after changes are posted constitutes your acceptance of the updated policy.
Reach out to us directly — we'll respond within 24 hours, Monday through Friday.
hello@meltedinnovations.com · Sotuhern California